How satisfied were you with our overall customer service?
How satisfied were you with our timeliness in completing the work?
How was your experience with the first phone call to the company?
Comment: My technician was Ty. He was absolutely fantastic. He was delayed at a previous job, but called me to keep me posted of his arrival time. He looked, worked and spoke in an absolutely professional manner. He did an excellent job and did not leave until I was happy. Had I not received this survey, I would have sent a letter to Chuck and Stephen to let them know the extent of his awesomeness. I absolutely could not have been more pleased with the experience. Please hang on to Ty, as he is a fantastic asset to your company. He was absolutely outstanding !! Thanks, Steve.