How satisfied were you with our overall customer service?
How satisfied were you with our timeliness in completing the work?
How was your experience with the first phone call to the company?
Comment: James called me and let me know approximately when he would arrive. Really liked that. He was friendly and professional - explaining everything he was going to do. He also advised me on the best cleaning choice for my upholstered chairs. I also had 2 outdoor cushions to be cleaned and he called me in to discuss them. He tried to clean one and then determined that they were spots of mold and not dirt. I was very surprised and pleased that he told me that - they were new in June 2017 and were supposed to be mold resistant. Some people would just try to clean them anyway and say they did the best they could. I appreciate his honesty - he also asked me for a black bag and tied them up for me. He also helped me arrange the furniture so I could keep our dog off the rug until it dried. Overall it was an excellent experience and I would recommend Hydro Clean to my friends (this is the 2nd time I've used you). I would also ask that they request James! Thank you for the great job!