How satisfied were you with our overall customer service?
How satisfied were you with our timeliness in completing the work?
How was your experience with the first phone call to the company?
Comment: All in all, very pleased with service. Carpets are again clean, and not sopping wet! The front office scheduler was pleasant, technicians friendly and professional. The 4 instead of 5 is because they were late getting to us, apparently due to a malfunctioning truck that needed to be replaced.