How satisfied were you with our overall customer service?
How satisfied were you with our timeliness in completing the work?
How was your experience with the first phone call to the company?
Comment: The staff have all been very professional - from the folks on the phone, to the followup on the appointment, to the on-time (actually early) arrival of the crew to the work completed. Kept me apprised of the process each step of the way and gave me all the information to make a solid decision on the work to be done on the day of the appointment.